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Privacy Policy - Homeservation Limited
Introduction
At Homeservation Limited, we are committed to maintaining the highest standards of service while ensuring your personal information is protected and respected. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our services, including booking serviced apartments through our website and associated platforms. By using our services, you consent to the practices described in this Privacy Policy.
Who We Are
Homeservation Limited (“we,” “our,” “us”) is a Data Controller and is responsible for the processing of your personal information. Our business address is 2 Paul Gardens, Croydon, CR0 5QL, and you can contact us regarding privacy matters at info@homeservation.co.uk or by phone at +44 7347 656440.
Information We Collect
We collect personal information that you provide to us directly, as well as information from third parties, including Airbnb, Booking.com, Vrbo, and Expedia. This information may include:
- Name, contact details, email, phone numbers, date of birth, nationality, and passport information
- Booking details such as arrival and departure dates, special requests, and accommodation requirements
- Payment information provided through secure platforms such as Stripe (we do not store full payment card details)
- Vehicle registration numbers for booked parking
- Guest information if someone books on your behalf
- CCTV footage outside and noise monitoring in apartment buildings to ensure safety and compliance
How We Use Your Information
We use your personal information for purposes including:
- Processing and managing your booking, check-in, and check-out
- Communicating with you regarding your booking or enquiries
- Providing information about our services and similar offerings, with your consent for marketing
- Maintaining safety and security in our properties, including CCTV and noise monitoring
- Complying with legal obligations, including The Immigration (Hotel Records) Order 1972
- Internal record keeping, accounting, and analytics to improve our services
Legal Basis for Processing
We process your personal data under the following legal grounds:
- Contractual obligations: to provide and manage your booking and associated services
- Legitimate interests: to improve services, ensure safety, prevent fraud, and manage operations
- Legal obligations: to comply with laws and regulatory requirements
- Consent: for marketing communications, which you may withdraw at any time
How We Share Your Information
Your personal information may be shared with third parties strictly to provide our services, including:
- Cleaning, maintenance, and property management teams
- Apartment security and reception teams
- Parking operators for vehicle access
- Payment processors such as Stripe
- Third-party booking platforms where bookings are made on your behalf
We do not share your personal data for marketing purposes without your explicit consent.
Data Security
We use industry-standard security measures, including SSL encryption on our booking platform, to protect your personal information. Only authorised personnel have access to your data, and it is handled in accordance with GDPR.
Retention of Personal Data
We retain your personal data only as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce agreements.
Your Rights
You have the right to:
- Access, correct, or update your personal data
- Request deletion or restriction of your data where applicable
- Withdraw consent to marketing communications at any time
- Lodge a complaint with a supervisory authority if you believe your data is not handled appropriately
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Significant changes will be communicated to you when appropriate.
Contact Us
For any questions regarding this Privacy Policy or your personal data, please contact us at:
Homeservation Limited
2 Paul Gardens, Croydon, CR0 5QL
Email: info@homeservation.co.uk
Phone: +44 7347 656440