Select your dates, pick a room or rate, enter guest details, and complete secure payment. You’ll see a full price breakdown before you confirm and receive an immediate confirmation email with your booking reference.

We guarantee the best available rate when you book directly with Homeservation. Direct bookings may include exclusive perks such as free Wi‑Fi, flexible cancellation, or complimentary upgrades when available.

We accept major credit and debit cards and secure online payments. Some rates require full prepayment; others only need a card to guarantee the reservation. Card details are processed securely and are not stored on our site.

All mandatory taxes and service fees are shown in the price breakdown before payment. Optional extras (early check-ins and late check-outs) are listed separately so there are no surprises.

Group and extended‑stay discounts may be available. For stays of 28 nights or more, contact our reservations team for a tailored quote.

Your confirmation and booking reference are emailed instantly to the address you provided. If you don’t receive it within 10 minutes, check your spam folder or use the Manage Booking link on our site.

Changes depend on the rate rules. Flexible rates allow modifications up to 48 hours before arrival; non‑refundable rates cannot be changed. Use the Manage Booking link or contact us with your booking reference.

If your room isn’t ready, we can usually store luggage securely. Note any luggage drop requests in Manage Booking so we can prepare.

It means your room is prepared and your booking is confirmed. You can proceed to the property from 3pm and follow self‑check‑in instructions if provided.

If your room is marked ready and you arrive early, we’ll do our best to accommodate you. Early check‑in may incur a fee depending on availability.

If you expect to arrive after reception hours, follow the late arrival instructions in your confirmation email for self‑check‑in or key collection.

Directions, public transport options, and on‑site parking details are included in your confirmation email and on our website under Location and Parking.

For housekeeping, maintenance, or immediate assistance, contact us via WhatsApp or via email.

Complimentary Wi‑Fi is available throughout the property. It is provided in your guest manual.

Late check‑out is subject to availability and may incur a fee. Please inform us at least 24 hours before departure and we’ll confirm availability.

Pet and smoking are prohibited. Smoking is prohibited in all indoor public areas.

Report lost items to us immediately. We log and store found items; unclaimed items are handled according to our lost‑and‑found policy.

A final folio is emailed at check‑out. If you need a duplicate, VAT invoice, or company invoice, request it via the contact details on your confirmation.

Extensions depend on availability. Contact reservations as soon as possible; we’ll try to accommodate you and confirm any additional charges.

Contact us with a description of the item and your stay dates. If found, we can arrange return shipping at your expense or hold the item for collection.

Refunds are issued to the original payment method. Processing times vary by bank but typically take 3-10 business days.

We welcome feedback. Use the review link in your confirmation email, complete our post‑stay survey, or email stay@homeservation.co.uk. We read every comment and respond to concerns promptly.